FAQ
Q1: Can I have samples to test? And what is lead time for sample order?
Yes, we can supply samples in 5-7 days depending on different product items and clients' requirement.
For normal in stock product, 2~5 days; For customized product, 3~7days depends on requirements.
Q2: What is the warranty for the products?
1~10 years,Since our product range is wide,Minimum12v 40Ah, Max 2MW container energy storage system, Different products has different warranty,welcome to check before placing order.
Q3: What is your company's advantage?
We're direct factory,have very rich exprience in customizing kinds of high voltage,high capacity, high performance battery packs for 12v / 24v / 48v / 80v RV caravans, Electric forklift, Golf cart, Marine, AGV, Lead acid batteries replacement, Solar home energry storage,384V / 460V / 614V Aircraft tractors, heavy truck, Mine train,110v / 220v DC power supply, ESS cabinet,ESS container and so on, can offer you the best & professional technology support.
Q4: Do you accept OEM/ODM?
Yes, welcome!
Q5: What is the lead time for the mass order?
Generally speaking, about 7~20 days depending on different items after getting down payment and confirmation about the samples.
Q6: What is the payment terms?
Sample payment accept Paypal, Western union, Escrow; and Mass order by T/T.
Q7: What kind of certificate can offer?
CE, RoHS, UN38.3, MSDS, etc, If need IEC-62133, PSE and others, please consult with us.